Product transfers

• managing and submitting like-for-like product transfers quickly and easily
• less paperwork and no wet signatures
• faster turnaround times, improving the service we provide you and your clients

Register for online product transfers - You'll need to register on MSO to submit like-for- like product transfers

1.  Login to MSO - Once registered, login using your new username and password.
2. You'll need pur client(s) personal details including the mortgage account number and subject property's postcode to be able to process a product transfer in MSO
3. To complete a like-for-like product transfer:

• Click on the login button and create a case for Coventry (usually owner occupier) or Godiva (usually Buy-to-let)
• Add all customers on the mortgage to access the account information
• Select case summary to View the property and loan details
• Choose the product and generate the Offer
• Select payment option** and generate the offer and illustration pack
• Confirm the customers consent to proceed and submit the product transfer

**If a product fee is to be paid rather than added to the loan this will need to be paid at the point of application

Call us on 0800 121 7788 (option 3) to request account information or an illustration and application pack for your client.

Alternatively, complete and return a customer information request  or a customer illustration request to intermediaries@thecoventry.co.uk.

Using send secure, email the illustration Special Conditions page signed by the client(s), which is part of the application pack to intermediaries@thecoventry.co.uk.

Submit your paperwork by 23rd of the month if you need the transfer to complete on 1st of the following month. We’ll email you to confirm receipt and that the product transfer will go ahead on the chosen date.

Buy to let product transfers will be subject to rental stress testing at the applicable rate if:

• The current product is a fixed rate with a scheme period of 5 years or longer, and
• The selected scheme period is shorter than the scheme period remaining on the current product

If your client:

• has four or more mortgaged Buy to Let properties and is a portfolio landlord, they must select from our portfolio landlord product range
• is an existing Godiva Standard Residential customer, you can view the transfer products available. 

All lending is subject to current product terms, lending policy and product availability and eligibility. 

Product transfers from 5-year fixed rate products (or longer) to products with less than 5 years will be subject to a stress test at the applicable reference rate.