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Important changes to the way you submit and manage your cases
We’ve launched further functionality on MSO which means doing business with us is even simpler, quicker and easier.
With MSO you can now submit and manage selected residential new business cases including Offset, Interest-only and new build, as well as all Buy to Let new business. Plus, you can also submit like-for-like product transfers for both residential and Buy to Let business (exc. portfolio landlords).
Log in to MSO
- Residential new business*
- All Buy to Let new business
- All like-for-like product transfers (exc. portfolio landlords)
Log in to Coventry for intermediaries
- Your client is aged 56 or over
- Your client’s mortgage term goes beyond their retirement age and/or their retirement age is greater than 70
- Daily rate contractor
- Using sources of income from multiple employments
For all other existing customer cases including porting and further advances you will need to complete the relevant application forms and send them to us via secure mail at intermediaries@thecoventry.co.uk.
For all other product transfers including portfolio landlord cases (four or more mortgaged Buy to Let properties), call us on 0800 121 7788 and choose option 3.
Important changes to the way you submit and manage your cases
What's changed
You can now submit and manage residential, new business cases on our MSO system.
Residential new build and interest-only cases will need to be submitted via our Coventry for intermediaries platform as usual, as well as when any client is borrowing into retirement and/or aged 56 or over, is a daily rate contractor or is using sources of income from multiple employments.
When submitting business on MSO, there are a few things you’ll need to know.
- For your self-employed cases you’ll need to download our Accountant’s certificate and send this to your client’s accountant to complete
- Pension contributions don’t need to be inputted – these are calculated with the affordability as a derived figure
- Child benefit and child maintenance can both be entered as acceptable sources of income (subject to lending criteria)
Log in to Coventry for intermediaries
Using your Coventry for intermediaries 6 digit introducer code and password, log in here to submit and manage the following new business cases:
- Buy to Let new business
- Residential new build
- Residential interest-only
- Your client is aged 56 or over
- Your client’s mortgage term goes beyond their retirement age and/or their retirement age is greater than 70
- Daily rate contractor
- Using sources of income from multiple employments
Log in to Coventry for intermediaries MSO
- Residential new business*
- Offset new business*
- Like-for-like residential and Buy to Let product transfers (exc. portfolio landlords)
For all other cases, including porting and further advances, you will need to complete the relevant application forms and send them to us via secure mail at intermediaries@thecoventry.co.uk.
For all other product transfers including portfolio landlord cases (four or more mortgaged Buy to Let properties), call us on 0800 121 7788 and choose option 3.
