Let's get you started

Register to start submitting cases now

Please choose if you would like to register for MSO, where you’ll be able to submit like-for-like online product transfer, or for our online intermediary service where you’ll be able to submit all other business.
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Register with us

Our online intermediary service is available to all qualified mortgage professionals, like you. We also provide administrator access for support staff to track case progression.


We aim to register all panel applications on the same day if received before 2pm. Once processed, you’ll receive your introducer code and password details by secure email. This is to ensure all sensitive data is sent encrypted. Please follow the link for guidance on how to use secure email.


You’ll need to read and accept the Terms of use and Terms of business before using this service. We also recommend reading our case quality monitoring and appeals process.


Contact us through Live Chat or call us on 0800 121 7788 if you need any help with registering.

How to register?

You don’t need to print and sign the registration forms, however, you must tick the check box on page 2 to confirm your consent to the declaration.


Please save and send your completed registration forms as an attachment to intermediaries@thecoventry.co.uk

Broker panel application

For DAs or ARs where the principal company is already registered with us. Please complete the broker panel application form in full.

Company panel application

If yours is a DA or AR company yet to register with us. Please complete the company panel application in full first. Once they’re registered you can submit the individual broker panel application.

Administration request

Send your email from a corporate or FCA registered address and include:

The firm's FCA number
Office address and telephone number
Administrator's email address

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Register for MSO

For now, you’ll only be able to submit like-for-like product transfers on MSO, but keep your eyes peeled as we’ll soon be launching additional features.


MSO is really easy to use and means less paperwork, fewer phone calls and quicker turnaround times. 


Registering is simple, all you’ll need are details including your firm’s name, FCA number and business address. You will then be able to submit and track your cases straight away.


For contract variations, such as further advance, follow our standard registration process.

Need help?

Visit our help pages, alternatively you can message us on live chat.
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Managing cases

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