The offers issued in the last five working days took an average of: 10 days
No applications are excluded and we measure the time from when we receive the application to when it's offered.
We are currently working on referred AIPs from: 07/12/2023 to 07/12/2023
We confirm the majority of our AIP decisions immediately through our online system.
We are currently processing documents received from:06/12/2023
We'll always show the date of the oldest document waiting to be worked on.
Our average call waiting time on the previous working day was:
New Cases - 16 seconds
Case Updates - 3 seconds
Our call waiting times are displayed in seconds and reflect the average time that intermediaries waited for us to answer their calls.
We are currently instructing valuations on: Day 1
As a standard we instruct a valuation immediately (on receipt of an application fee, if applicable).
To find out more about how we look after your data view our Privacy Notice.