Up to 6.5x LTI for first time buyers
We've updated our lending criteria to help more first time buyers get moving.
Up to 6.5x LTI for first time buyers
We've updated our lending criteria to help more first time buyers get moving.
Service levels
Last updated: 01/09/2026 -2:18pm
Offer turnaround time - 7 days
Average call wait time: New enquiries - 22 seconds / Case updates - 46 seconds
Lending criteria
View our lending criteria to check your clients are eligible for a mortgage with us.
Case tracking
Calculators
Case tracking
Calculators
Products
Find the perfect mortgage for your customer
Products
Find the perfect mortgage for your customer
First Time Buyer
We’re here for first time buyers
Offset
Our simple Offset can help your residential clients save money
Portfolio Landlords
Our no fuss approach to portfolio landlords
Green further advance
A lower rate when your clients borrow more for energy efficiency improvements
Venezuela earthquake appeal
Two catastrophic earthquakes have hit Venezuela and the scale of destruction is huge. DEC charities are working with their local partners to reach people with emergency aid and support search and recovery efforts. Coventry Building Society and The
Co-operative Bank are supporting the appeal and raising funds to help.
Venezuela earthquake appeal
Two catastrophic earthquakes have hit Venezuela and the scale of destruction is huge. DEC charities are working with their local partners to reach people with emergency aid and support search and recovery efforts. Coventry Building Society and
The Co-operative Bank are supporting the appeal and raising funds to help.
The one place you can go for the certainty you need
You'll get the information you need when you need it
We’ll be proactive and helpful in every conversation
We’ll use tech to speed up common sense, but not replace it
And we’ll always recognise that your clients are your clients
All together, better
