Making a complaint

At the Coventry for intermediaries, we always aim to provide you with the highest standards of service, but occasionally a situation may arise which leaves you dissatisfied.


Your views are important to us and give us the opportuniity to resolve any problems, so if you have cause for complaint we would like to know.


If you would like to make a complaint, you can do so in the following ways:



Please note, it's essential that all emails containing client details are sent using send secure. Log in to send secure here if you have registered for the service. If not, find out about our send secure service, enabling you to send and receive emails with a higher level of security.


0800 121 7788 (available Monday to Friday, 9am to 5pm)


Intermediary Development Team
PO Box 139
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